138bet Platform Privacy Notice

This page describes what we collect when you use 138bet and how we keep that data protected. We at 138bet collect personal information only when you create an account, verify your identity, deposit funds, or contact our support team. Your data is encrypted in transit and at rest, and we do not share it with third parties except as required by law or to process your transactions.

Our privacy practices reflect our commitment to transparency and security. We explain what data we collect, how long we keep it, who has access to it, and what rights you have. If you have questions about how we handle your information, our support team can provide clarification. We are available via chat and email to address privacy concerns.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

Data Collection and Use on 138bet

What information we collect

We collect information in several categories. When you create a 138bet account, we ask for your email address and a password. We use your email to send account confirmations, password resets, and important notifications about your account. We never share your email with third parties for marketing purposes.

Before your first withdrawal, we require identity verification (KYC). We ask for your full name, date of birth, national ID number, and a photo of your ID card. We collect this information to comply with financial regulations and to prevent fraud. Your identity documents are encrypted and stored in secure databases with restricted access.

When you deposit or withdraw funds, we collect transaction data: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date, and the status. We use this data to process your transactions, reconcile your account, and detect suspicious activity. We retain transaction records for the duration of your account and for a period after closure as required by law.

Encryption standard: We encrypt all personal data in transit using SSL/TLS and at rest using industry-standard encryption. Your password is hashed and salted, so we cannot see it even if our systems are compromised.

How we use your data

We use your personal information to operate 138bet and provide our services. Specifically, we use your data to: create and manage your account; process your deposits and withdrawals; verify your identity; detect and prevent fraud; respond to your support requests; and comply with legal obligations. We do not use your data for purposes beyond these without your explicit consent.

We may use aggregated, anonymized data (data that cannot identify you) to improve our platform, understand user behavior, and develop new features. This aggregated data does not include your personal information and cannot be used to identify you.

Third-party processors and data sharing

We work with third-party service providers to operate 138bet. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers), hosting providers (who store our servers), and identity verification services (who help us verify your documents). We share only the data necessary for these providers to perform their functions. All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify.

We do not sell your personal information to advertisers or data brokers. We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so.

KYC (Know Your Customer): Identity verification required before your first withdrawal. We collect your ID number and a photo of your ID card to comply with financial regulations.
SSL/TLS encryption: A security protocol that encrypts data transmitted between your device and our servers, protecting it from interception.
Data retention: The period during which we keep your personal information. We retain data as long as necessary to provide our services and comply with legal requirements.
Aggregated data: Data that has been combined and anonymized so it cannot identify any individual. We use aggregated data to improve our platform.

Cookies and tracking technologies

We use cookies to remember your login status, store your preferences, and track your activity on 138bet. Cookies are small files stored on your device that help us provide a better experience. You can disable cookies in your browser settings, but doing so may limit your ability to use certain features of 138bet.

We use analytics tools to understand how users interact with our platform. These tools collect information about which pages you visit, how long you stay, and what actions you take. This data helps us identify technical issues and improve our user interface. Analytics data is aggregated and does not identify you personally.

Your Rights and Contact Information

Your rights regarding your data

You have the right to access your personal information. You can view your account details, transaction history, and KYC documents through your 138bet account dashboard. If you want a copy of all data we hold about you, contact our support team and we will provide it in a standard format.

You have the right to correct inaccurate information. If your name, email, or other details are incorrect, you can update them through your account settings. For information that cannot be changed (such as your national ID number after KYC approval), contact support and we will review your request.

You have the right to request deletion of your account and associated data. We will close your account and delete your personal information, subject to legal retention requirements. Some data may be retained for a period after account closure to comply with financial regulations or to resolve disputes.

Data security and breach notification

We implement industry-standard security measures to protect your data. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to personal data to employees and contractors who need it to perform their jobs. All staff are trained on data protection and confidentiality.

In the unlikely event of a data breach, we will notify affected users without unreasonable delay. We will inform you of the nature of the breach, the data affected, and the steps we are taking to address it. We will also notify relevant authorities as required by law.

Data location and international transfers

Our servers may be located outside your jurisdiction. When you use 138bet, your data may be transferred to and stored in countries other than Indonesia. These countries may have different data protection laws than your home country. By using 138bet, you consent to the transfer of your data to these locations. We take steps to ensure that your data receives adequate protection regardless of where it is stored.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your rights, or have a privacy concern, contact our support team. We are available via live chat and email. Our team can answer questions about how we collect, use, and protect your data. We aim to respond to all privacy inquiries within a standard timeframe.

If you are in Jakarta, Surabaya, Bandung, or Medan and prefer to contact us locally, our support team can direct you to the appropriate channel. We are committed to addressing your privacy concerns promptly and transparently.

Policy updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on 138bet. Your continued use of 138bet after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Our commitment: We at 138bet are committed to protecting your privacy and handling your data responsibly. Your trust is essential to our relationship with you, and we take that responsibility seriously.

This privacy policy reflects our actual practices and commitments. We operate transparently and encourage you to ask questions if anything is unclear. Our support team is available to discuss privacy matters and help you understand how your data is handled on 138bet.