138bet Account & Payment FAQ
Users of 138bet ask questions across several key areas: how to open and secure an account, how deposits and withdrawals work, what games and markets are available, and how our support team handles account issues. This page answers the most common questions we receive about account setup, KYC verification, payment methods, game types, and data handling.
We at 138bet designed this FAQ to help you understand our account process, payment options, and service policies without needing to contact support. Each answer covers concrete steps, named payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and typical timeframes. If your question is not answered here, our support team is available via chat and email.
For detailed information about your legal obligations, jurisdiction restrictions, and our data protection practices, see our Terms and ConditionsPrivacy Policyand Legal NoticeThese pages explain how we handle your personal data, what happens if you access 138bet from a restricted jurisdiction, and your rights regarding account closure and data deletion.
- Account and registrationhow to start, KYC verification, password recovery, and data deletion
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Games and marketslive-dealer tables, slots, football betting, and esports
- Support and securitylanguage support, account protection, and transaction troubleshooting
During registration, you provide a username, email address, password, mobile number, and confirm that you accept our Terms and Conditions. We send a confirmation email to your registered address — click the link to activate your account. After activation, log in and complete KYC verification by uploading your ID and proof of address. Your email and mobile number are used for account recovery, deposit confirmations, and support contact. We do not share your personal information with third parties except as required by law or to process your transactions.
During registration, you provide a username, email address, password, mobile number, and confirm that you accept our Terms and Conditions. We send a confirmation email to your registered address — click the link to activate your account. After activation, log in and complete KYC verification by uploading your ID and proof of address. Your email and mobile number are used for account recovery, deposit confirmations, and support contact. We do not share your personal information with third parties except as required by law or to process your transactions.
To request deletion of your personal data, contact our support team via chat or email and provide your account username. We will verify your identity and process your request in accordance with applicable data protection laws. Note that we may retain certain data for legal, tax, or fraud-prevention purposes. Data deletion is permanent and cannot be reversed. If you simply want to stop using 138bet, you can close your account instead — your data will be retained according to our privacy policy but your account will be inactive.
On the login page, click the password reset link. Enter your email address or username, and we send a password reset link to your registered email. Click the link and create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. We do not send passwords via email or chat — we only send reset links. Once you reset your password, log in with your new credentials on any device (Android, iOS, or desktop).
Payments and transactions
We at 138bet accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Minimum deposit is typically our welcome offer and maximum varies by payment method (up to several million IDR). Deposits via e-wallet are confirmed instantly; bank transfers may take 1–2 hours depending on your bank. Your deposit is credited to your account balance immediately after confirmation. You can deposit multiple times per day. If a deposit does not appear in your account within the expected timeframe, contact our support team with your transaction reference number.
If a deposit or withdrawal does not complete, check your payment method (e-wallet or bank account) to see if the transaction was deducted. If money left your account but did not reach 138bet, contact our support team immediately with your transaction reference and timestamp. We will investigate and either credit your account or help you recover the funds from your payment provider. Withdrawals are subject to standard verification windows — we review your account activity before processing. If we detect unusual activity, we may delay the withdrawal for security purposes and contact you for confirmation.
Withdrawals to e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically arrive within 1–2 hours after we approve your request. Bank transfers (local payment, online payment, e-wallet, mobile banking) may take 1–3 business days depending on your bank. We review all withdrawals for fraud and account verification before processing — this review window is typically a few hours but may be longer if we need additional information. Once we approve your withdrawal, the funds are sent to your payment method. You can track your withdrawal status in your account history. If a withdrawal is delayed beyond the expected timeframe, contact our support team.
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed in real time from multi-camera studios. You see a live dealer, place bets via your account, and outcomes are determined by the physical game. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are digital games with random outcomes generated by software. Live-dealer games require an active internet connection and real-time interaction; slots can be played at your own pace. Both are available on 138bet via Android, iOS, and desktop. Minimum bets vary by game — live tables typically start at our welcome offer per hand, slots at our welcome offer per spin.
Games and markets
We at 138bet offer promotional incentives to new users, but specific terms and amounts vary and are subject to change. We do not advertise fixed bonus amounts or guaranteed percentages — instead, we describe offers as "an attractive welcome offer" or "a new-customer promotion." Any promotional offer comes with terms and conditions that you must accept. Promotions may include deposit matches, free spins, or bonus credits. To see current offers, log in to your account or contact our support team. All promotions are available only where local law permits.
We at 138bet cover major football leagues and tournaments including Liga 1 (Indonesia), Piala AFF, Piala Indonesia, Champions League, Premier League, and international fixtures. Markets include match winner, total goals, both teams to score, Asian handicap, and live in-play betting during matches. Odds and market availability vary by fixture and are updated in real time. You can view upcoming matches and available markets in the football section of your account. Live betting is available on most matches — place bets during the game and see outcomes update instantly.
Does 138bet offer esports betting?
Yes, we at 138bet offer esports markets on Mobile Legends, Free Fire, PUBG Mobile, and other popular titles. Markets include match winner, map winner, and live in-play betting during tournaments. Esports fixtures are listed in your account with upcoming match times and available markets. Odds update in real time as matches progress. Esports betting is available on desktop and mobile (Android and iOS). Minimum bets start at our welcome offer. Contact our support team if you have questions about specific esports titles or markets.
Yes, we at 138bet offer esports markets on Mobile Legends, Free Fire, PUBG Mobile, and other popular titles. Markets include match winner, map winner, and live in-play betting during tournaments. Esports fixtures are listed in your account with upcoming match times and available markets. Odds update in real time as matches progress. Esports betting is available on desktop and mobile (Android and iOS). Minimum bets start at our welcome offer. Contact our support team if you have questions about specific esports titles or markets.
Support and security
Our support team handles English and Indonesian. You can contact us via live chat (available during business hours) or email (responses typically within a few hours). We do not provide support in other languages, but our English-speaking team can assist users from any region where 138bet is available. If you prefer to communicate in Indonesian, our team is fluent and can help with account issues, payment questions, game rules, and technical support. Response times may vary during peak hours or holidays like Idul Fitri and Idul Adha.
Use a strong, unique password (at least 8 characters with letters, numbers, and symbols) and change it regularly. Do not share your login credentials with anyone. Enable browser autofill only on personal devices. Log out after each session, especially on shared devices. If you suspect unauthorized access, change your password immediately and contact our support team. We use SSL/TLS encryption on all login pages and account pages. We do not ask for your password via email or chat. Monitor your account activity regularly and report any suspicious transactions to our support team.